9237 Beatty Drive,
Sacramento, Ca 95826.
Due to the nature of our industry product returns are addressed on a case by case basis to ensure the safety and reusability of the returned product.
All returned items must be in new condition and in their original packaging in 100% resalable condition and must include all hardware, or Factory UTV may refuse to issue credit. On each item returned for refund after 30 days of receipt of your item, there may be a restocking charge. The restocking fee is $10.00 or 10% of the product price, whichever is greater.
Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return. Any merchandise or parts which shows signs of use (wear, bugs, dirt. Scuffing, mounting damage etc.) or otherwise are in a condition other than how the product was received cannot be returned.
The customer is responsible for all return shipping charges unless Factory UTV shipped an incorrect, damaged or defective item. Shipping fees are not refundable.
If you would like to make a return or exchange, you must first contact Factory UTV to receive a Return Authorization number.
If you have questions or concerns about this policy, please contact Factory UTV at 916-383-2730 before you place your order.
November 6, 2017